POS Support

Company UBA PLC
Reference # POS0119
Published 11/01/2019
Contract Type Permanent
Location Lagos Island, Lagos, Nigeria
United Bank for Africa is one of Africa’s leading financial institutions, with operations in 19 countries and 3 global financial centres - London, Paris and New York.

POS Support is a role in the Digital Banking Services Department of the IT Group of the Bank.
Job Functions Banking,Information Technology
Industries Banking / Finance & Investment
Education: First degree in Computer Science/Engineering, Systems Engineering or Operational sciences.
A second degree in any of the disciplines or technical certifications will enhance performance
Grade: OND/HND
Experience: 1 year relevant experience in Banking Operations
Skills: Experience in resolving issues related to POS will be an advantage
1. Takes responsibility for understanding internal and external client requirements and coordination of the fulfillment of those requirements working with other IT service delivery functions where necessary
2. Mandate verification
3. Generating TID and MID
4. New request set-up on CTMS and switches
5. Writing script for upload on Finacle database by DBA team
6. Engaging necessary teams for set up on TAMS and switches
7. Engaging PTSP for terminal configuration and deployment
8. Preparation of dispatch documents for terminals going upcountry
9. Post verification closure
10. International card acceptance request
11. Consumables/SIMs request
12. Updating the Alert portal with transaction download
13. Returned settlement processing
14. New Refreshed Template/Database update
15. Change/Modification request processing
16. Access and Alerts request processing
17. CBN monthly report generation
18. Settlement issue resolution
19. Support issues (routing error, visa, faulty terminals, etc.)
20. Business Office PIN POS (Configure, repairs and dispatch)
21. Monitoring (active, inactive, re-map, etc.)
22. PM data update
23. Delete and Enable request processing
24. POS Inventory and Store keeping
25. TAMS Support
26. Execute efficient POS and channels support services in line with agreed SLAs
27. Manage IT-Business communication in a way to promote both innovation and operational initiatives of IT and keep customers informed about IT services
28. Perform other duties as may be assigned by TL, POS Services team.
Job Closing Date 31/01/2019
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